Legal Page - Aug 21, 21:58:29

Shipping & Return Policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

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Last updated: August 2024

1. Shipping Information

2. Damages and Issues

3. Return Policy

1. shipping information

Processing Time: Orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking details once your order is shipped.

Shipping Options: We offer standard and expedited shipping options at checkout. Delivery times vary based on your location and chosen shipping method.

Shipping Costs: Shipping fees are calculated at checkout based on your location and the selected shipping method. Free shipping may be available for orders over $99 USD —check for promotions at checkout.

International Shipping: We currently ship within the United States only, please contact us if you are international customer.

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. return policy

We want you to be completely satisfied with your purchase. If you’re not happy for any reason, our return process is simple and hassle-free.

Return Window: You can return any unopened and unused product within 30 days of delivery for a full refund.

Return Process: To initiate a return, please contact our customer support at info@aquavitalus.com with your order details. We’ll guide you through the return process and provide a return shipping label if applicable.

Refunds: Once your return is received and inspected, we’ll process your refund within 5-7 business days. The refund will be applied to your original payment method.

Exchanges: If you received a damaged or defective product, please reach out to us immediately. We’ll be happy to send a replacement at no extra cost.